Support business clients from onboarding through day-to-day delivery. You will bring structure to client requests, explain next steps clearly and keep the internal team informed. The role suits someone who enjoys helping people, following through on commitments and turning recurring questions into better guidance.
About this opportunity
Responsibilities
- Coordinate onboarding information, access requests and kickoff meetings.
- Track client queries, assign the right internal owner and follow through to resolution.
- Prepare clear progress updates and maintain an accurate record of agreed actions.
- Identify recurring support issues and suggest improvements to help content.
- Support account reviews with factual delivery and engagement summaries.
Requirements
- Previous client support, account coordination or administration experience.
- Strong written communication and attention to detail.
- Ability to prioritise several requests without losing track of commitments.
- Confidence learning business software and explaining it to nontechnical users.
Job details
- Job title
- Client Success Coordinator
- Employment
- Full time
- Workplace
- Remote
- Compensation
- Salary not specified