Who to contact
Lead Sector operates leadsector.co.za. For questions about our handling of personal information, contact privacy@leadsector.co.za; for account or service support, contact support@leadsector.co.za. Include the account, listing or email concerned. We may ask for proportionate identity or authority checks before disclosing information or changing someone else’s record.
Information and where it comes from
We receive information you provide through accounts, company and professional profiles, enquiries, job applications, newsletter forms, purchases and support requests. This can include names, contact details, credentials, business classifications, uploaded media, CVs, verification evidence and correspondence. We also process information supplied by authorised workspace users, public business websites and listing or job providers. Technical records can include IP addresses, browser details, timestamps, authentication events and activity needed for security and reporting. Public availability does not remove an individual’s privacy rights.
Why we process information
We use information to provide requested services, manage accounts and permissions, deliver enquiries and applications, maintain business records, moderate publications, process orders, answer support requests, prevent misuse and meet applicable legal obligations. Depending on the activity, processing relies on consent, steps needed for a contract, a legal obligation or a legitimate interest recognised by POPIA. Where a field is needed for a requested service, not supplying it may prevent that service. Optional marketing consent is separate from account access.
Public listings and private workspace records
Approved listing and article content is publicly accessible and may be indexed by search engines. Do not put private identity documents, credentials or unnecessary personal contact details in public content. Account records, private lists, drafts, CVs and verification evidence are not intended as public directory content. Authorised administrators can access records across workspaces for administration, reporting and support; other workspace access depends on assigned permissions. A shared list or exported file remains personal information and must be handled lawfully.
Email delivery and activity records
Campaign reporting records delivery attempts, provider acceptance, failures, bounces, complaints, tracked link activity and subscription changes. Links can contain an identifier that connects the action to a campaign or recipient. These records support delivery troubleshooting, consent evidence and duplicate-send prevention. Provider acceptance is not proof that an email reached an inbox, and automated email-security tools may produce link activity.
AI-assisted services
Search assistance, company enrichment and article tools may send the relevant query, supplied text, public source material or generation instructions to configured AI and search providers. Avoid submitting confidential, sensitive or unnecessary personal information in prompts. Outputs can be incomplete or inaccurate: check facts and sources before relying on them or publishing. Drafts, review decisions and associated activity may be stored for the workflow. An AI suggestion is not a finding about someone’s creditworthiness, employability or legal status.
Email and campaign measurement
Campaign emails can contain a small image that records when images load, and links that record clicks. Image loads are estimated opens; email privacy tools and scanners can trigger them, and blocked images can prevent them. Neither an open nor a click grants marketing consent. If you accept optional site analytics, an opaque campaign reference is stored in your browser for up to 30 days to attribute visits and later sessions to an email campaign. Browser identifiers are hashed on the server. A forwarded email may attribute the next reader to the original invitation. Choosing Essential only prevents this optional browser attribution; clearing browser storage removes its reference.
Who receives information
Information is available to authorised personnel and service providers supporting hosting, storage, email, payments, search, AI, security and operations, to the extent needed for their function. An application or enquiry is shared with the intended employer or recipient. If you follow an external job application link, the external site collects information under its own privacy notice. We may disclose information where required by law or necessary to establish or defend legal rights. We do not make private workspace contact lists public through the business directory.
Processing outside South Africa
Some providers and recipients may process information outside South Africa. Cross-border transfers must have a basis permitted by POPIA, such as appropriate legal or contractual protection, applicable consent or contractual necessity. Contact us for information about the providers and transfer arrangements relevant to your use.
Retention and security
We retain information for the service or purpose for which it was collected and for applicable legal, accounting, security and dispute requirements. Retention differs by record type. Minimal consent, suppression and send-history records may need to remain after a marketing list is removed so that an unsubscribe is not forgotten or a request resent. Deletion requests are reviewed against these requirements, and backup copies may remain until their normal replacement. We use access controls, password hashing, protected sessions and other technical safeguards; no online system can promise absolute security. Suspected security incidents can be reported to privacy@leadsector.co.za.
Your POPIA rights
Subject to applicable requirements and exceptions, you can ask whether we hold your personal information, request access, seek correction or deletion of inaccurate or unlawfully held records, object to relevant processing and withdraw consent. Contact privacy@leadsector.co.za or use the account export or deletion-request controls when signed in. Those controls submit a request for review; they do not immediately export or erase every record. We will explain any identity check, lawful limitation or applicable fee. You may also complain directly to the Information Regulator of South Africa using its official complaints service.
Privacy: privacy@leadsector.co.za · Support: support@leadsector.co.za.
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Official resources: Information Regulator complaints · POPIA · Consumer Protection Act · Electronic Communications and Transactions Act